FAQ

Questions with many inquiries from customers are posted in Q & A format.
If you have any questions not listed here, please do not hesitate to contact us by phone or e-mail.

If you click on the question (Q) bar, the answer (A) will be displayed.

About accommodation

What time is check-in / check-out?

Check in is at 15:00 and check out is at 10:00.

Is it possible to check in in advance?

Is possible. Please contact us.

Until what time is check-in OK?

24 hours is fine.

Is there a curfew?

There is no such thing.

Can I extend the checkout time?

Is possible. Please contact us.

Could you keep my bags sent by post or home delivery?

Is possible.

Can I keep my luggage even after checking out?

Is possible. However, please keep valuables with you.

When is the payment of accommodation fee?

It will be at check-in.

Is it possible to pay by credit card?

Is possible. The usable card is JCB VISA UC DC.

Can I use a courier service?

Is possible.

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About guest room

Is there a washlet in the toilet?

All rooms are fully equipped.

Is there a non-smoking room?

Is there a non-smoking room?

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About the public bath

Is the bath hot spring?

It is a population hot spring.

Can I drop in for a day trip?

It is impossible.

What about bathing time?

It will be from 15: 00 ~ check out.

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About meal

At which time does breakfast begin?

It will be from 6:30 to 8:30. We offer two kinds of Japanese food set and Western food set. Please also baked bread.

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For reservation

When can we reserve accommodation?

It is possible until that day.

What time is the reservation phone OK at night?

We will accept it for 24 hours.

When will the number of people increase or decrease okay?

Thank you 3 days in advance.

When will the cancellation fee be charged?

It will be 100% only on that day.

When is it possible to make an Internet reservation?

It will be six months in advance.

Can I wait for my stay?

Is possible.

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About transportation

Where is the nearest interchange?

About 10 minutes (about 6 km) from Kita Kanto Expressway [Isezaki IC] or [Komakata IC]

How long does it take from Tokyo to go by car?

About 1 hour 20 minutes

Do I need a chain when I go by car in winter?

There is no need for a chain.

When going by train, where is the nearest station? Also, what is the transportation from the station?

It is a 5-minute walk from the JR Ryogoku Line [Isesaki Station].

When using a bus, where is the nearest bus stop?

There is a bus stop in front of the hotel.

Is there a parking lot?

We are located. (You can park up to 85 cars)
Please contact us in advance if you are coming by 2 t or more car.

Is the parking lot free?

Available for free.

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Internet environment

Can I use the Internet?

It is available. Those who need a LAN cable are also available for rent at the reception desk.

Can I use Wi-Fi?

It is available.

Do you set anything?

There is no such thing.

Is there a PC rental?

There is no such thing. Please prepare by yourself.

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Other

Questions from customers are accepted from time to time.
Please feel free to contact us.
TEL:0270-25-0353
Mail:hotel-wakamatsu@kl.wind.ne.jp

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